Market Hub
Help Center
Answers to the most common questions about buying, selling, payments, and your account on Market Hub. If you don't find what you need, email support@markethubafrica.com.
For Buyers
- How do I search for a specific product? Use the search bar with brand + model. Open Filters to narrow by city, price, or condition.
- How do I contact a seller? Click "Message Seller" on any listing — no phone-number sharing required.
- How do I save items for later? Tap the heart icon on any listing — saved items live under Dashboard → Wishlist.
- What if a seller doesn't respond? Most reply within 24 hours. After 48 hours, message a different seller — there's usually similar stock.
- How do I report a suspicious listing? Click the "Report" button on the listing page — moderation reviews within 24 hours.
For Sellers
- How do I post a listing? Click "Post Ad" in the navbar (or the "+" tile on mobile). Add photos, fill in details, publish.
- Why is my boost still pending? Paid boost ads are reviewed by the admin team after you submit payment proof — usually within 24 hours. Regular listings go live immediately.
- How do I edit a listing? Dashboard → My Listings → click the listing → Edit.
- How do I delete a listing? Dashboard → My Listings → menu icon → Delete. Goes to Trash for 30 days, then permanently removed (Cloudinary photos destroyed too).
- Why isn't my listing showing in search? It may be marked sold, still uploading photos, or under a moderation hold from a buyer report. Check the status on My Listings.
Account & Security
- Forgot password? Click "Forgot password" on /login — we email a one-tap reset link.
- Want 2FA? Settings → Security → Enable two-factor authentication. Works with any authenticator app (Google Authenticator, Authy, 1Password).
- Got locked out? Use one of the 10 recovery codes you saved during 2FA setup.
- Account compromised? Email support@markethubafrica.com immediately — we can lock the account and reset access within hours.
- Want to delete your account? Settings → Danger Zone → Delete account. Confirm with your password. Data removed within 30 days (legal retention applies).
Payments & Boosts
- How do I pay for a Boost? Submit the boost request, send payment via mobile money or bank transfer, attach the receipt screenshot to your request.
- When does my Boost go live? Within 24 hours of admin approval. You'll see a "Boosted" badge appear on the listing.
- Can I cancel a Boost after approval? Not by default. Contact support for special circumstances (incorrectly approved, listing removed).
- Will I get a refund if my listing is removed mid-boost? Yes if the removal was Market Hub's error; case-by-case otherwise.
Still Stuck?
- Email support@markethubafrica.com — our single support address handles account help, listings, moderation appeals, privacy / data requests, and legal queries.
- We respond within 24 hours on business days.
- In your message: include your account email, the listing or user ID (from the URL), and a screenshot of the problem.
- For urgent issues (account locked, scam in progress), include "urgent" in the subject line.