Market Hub
Contact Us
Reach the Market Hub team for support, account help, business inquiries, or feedback. We respond within 24 hours on business days.
How to Reach Us
- Email: support@markethubafrica.com — single inbox for everything (account help, listing issues, moderation appeals, refund mediation, privacy requests, legal queries, press / partnerships).
- In-app: open Dashboard → Messages and search "Market Hub Team".
What to Include in Your Message
- Your Market Hub account email — helps us find your records faster.
- The listing or user ID (visible at the end of any URL) if your issue involves a specific item or person.
- A screenshot or short screen recording of the problem — speeds up triage dramatically.
- Your country — helps us route to the right moderation team and time-zone-aware responder.
- For urgent issues (account locked, scam in progress, payment fraud): include "urgent" in the subject line.
Response Times
- Account access (locked out, password reset, 2FA recovery): within 4 hours on business days.
- Moderation appeals (listing removed, account suspended): within 24 hours.
- Refund / dispute mediation: within 48 hours.
- Privacy & data requests (export, deletion, GDPR / POPIA / NDPA): within 30 days, usually within 5 business days.
- Partnership / press inquiries: within 5 business days.
Office & Legal Service
- Market Hub Africa Inc. — remote-first across our 23 markets, with rotating support coverage.
- For physical mail or legal service of process: email support@markethubafrica.com to request our current registered address.